October 2004
Diagnostic software that monitors our EVA5000 hardware status and generates notification events when predetermined conditions are detected was installed on the Hartwell Center SAN Appliance. Notification events are received by agent software installed on the SAN Appliance and then forwarded to HP for review and possible support action. This capability helps identify and prevent potential critical problems before they occur, increasing system uptime. Bill Pappas states that 2 days after the solution was implemented he received a notification of a potential disk failure thus giving him the opportunity to replace prior to the complete disk failure.